Philosophy

• We focus exclusively on our target markets: The Majority.
• We are developing a reliable and dynamic financial protection provider, able to serve millions of people who need financial security.
• We are responsive to our customers’ specific needs, applying best practices in products, services, information and communication.
• We adapt the solution to what our customers require: Understandable and transparent products, high levels of service and immediate claim settlement.
• We understand that Micro insurance is not just “small insurance”.
• Through our products and services we provide needed and affordable protection to customers.
• We offer convenient ways to pay premiums and to receive claims payments.
• We pay claims rapidly rather than investigate or search for ways to decline them.
• We use technology in innovative ways to access and service customers, to administer our business portfolio and to communicate with insurance companies.
• For our insurance company partners we are a responsible marketing organization and – on their behalf – we administer insurance contracts with efficiency and reliability.
• We create real economic and social value for our distribution partners and for our insurance company partners.